Ohio native Stefanie Ford earned her BS in Communications from Hiram College. Somehow she managed to make her way to Clearwater, Florida where she became an Account Representative. In addition to being a customer service superstar, Stefanie is a semi-professional swimmer and a former coach of mixed age and college level swim teams. Stefanie also holds a cosmetology license, making her the resident expert at TOPS for any face, hair or skin beautification questions. (She's also a great cook!)