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Wednesday, February 28
 

TBA

Bitcoin, and what it means to the CAM industry
Limited Capacity seats available

Speakers
avatar for Mike Corbera

Mike Corbera

CEO, RevoPay
Payment technology executive with a focus on innovation, leadership, and early stage ventures. Background in startups, venture capital law, PCI regulations, and software development. Passion for developing leaders, beautiful software design, and creating rewarding work environmen... Read More →


Wednesday February 28, 2018 TBA
BOCA 3

TBA

Ikigai : The Art of Loving What you Do
Limited Capacity seats available

"You can be anything," "Do what you love and you'll never work a day in your life," and other lies I've told, been told, and conquered.

Life will always make you work, but who says that's a bad thing? Find what you love in what you do and work will never be a four-letter word.

Speakers
avatar for Meigan Montoya

Meigan Montoya

Content Marketer, TOPS Software LLC
Continuously striving to better myself in all areas of communication, fine-tune my knowledge in technical advancement, and work toward a goal of combining my passions for writing and social networking with my passions for hospitality and communication.


Wednesday February 28, 2018 TBA
TBA

TBA

Mobile Management
Limited Capacity seats available

How web-based, mobile technology can help CAMs effectively manage from the field. Create a work/life balance with remote access.
  • KPI's/Instant Insights
  • CCR (Violations and Architectural)
  • Service Requests/WO's - Board meeting access
  • "On call" access
  • Voice to Text Recognition
  • Pre-defined Descriptors (w/ Articles from Gov Docs)
  • GPS Navigation
  • Click to Call
  • Owner Portals/Communications
  • Real-Time Notations

Speakers
avatar for Amanda Hilton, CMCA, AMS

Amanda Hilton, CMCA, AMS

Account Executive, TOPS Software LLC
Prior to coming to TOPS, Amanda spent 10 years in the trenches as a licensed portfolio manager working with a wide array of communities in Dallas, Texas, including single family, condo, high rise, retail, master-planned and developing communities. This experience, combined with h... Read More →


Wednesday February 28, 2018 TBA
BOCA 2

TBA

You are a Badass!
Limited Capacity seats available

Based on the best-selling book by Jen Sincero, You Are a Badass will talk about steps to help you stop doubting your greatness and start living an awesome life! "...Create a life you love via hilariously inspiring stories, sage advice, easy exercises, and the occasional swear word."

Speakers
avatar for Kim Ward

Kim Ward

Account Executive, TOPS Software LLC


Wednesday February 28, 2018 TBA
BOCA 2

TBA

Employers Guide to Recruiting and Hiring Millennials
Limited Capacity seats available

Millennials are a difficult bunch, they have their own ideas about how the corporate world works, and aren't afraid to express them. Generational differences can sometimes make hiring/recruiting them difficult. Fortunately, Millennials are easier than you may think. I will present a list of points that help employers during the hiring and recruiting process.

Speakers
avatar for Tevin Mallory

Tevin Mallory

Content Marketer, TOPS Software LLC
Tevin Malloy is Content Marketer at TOPS Software, with responsibility for marketing content, managing PPC, and brand recognition. Prior to joining TOPS Software, he worked in strategic client development and marketing at several companies, and accomplished objectives with enthus... Read More →


Wednesday February 28, 2018 TBA
BOCA 1

TBA

Generations…What is Happening, Where Are My New Young Managers?
Limited Capacity seats available

Generational differences and work styles present challenges daily within our office and communities. Millennials are here to stay and create evolving challenges in the work place. What role do Millennials play in our office? We have one work place and four generations--how do we foster communication, collaboration, and success?

Speakers
avatar for Craig Lee Huntington

Craig Lee Huntington

SVP, Alliance Association Bank
Craig is an fun and engaging speaker who provides entertaining real world stories and actionable guidance when speaking. Craig has worked as a financial expert in the HOA industry for ten years and has been an integral part of the Alliance Association Bank team where he plays an... Read More →


Wednesday February 28, 2018 TBA
BOCA 1

9:00am

Registration
Wednesday February 28, 2018 9:00am - 9:30am
TBA

9:00am

Breakfast
Mmmmm foood. You don't have to sign up to get any, but we're putting this on the schedule so you can plan your day!

Wednesday February 28, 2018 9:00am - 9:45am
Ballroom

9:00am

Partner Expo
Spend the morning after registration with free mimosas in the ballroom and meet dozens of community association partners and learn how they can integrate with your TOPS to help your business grow!

Wednesday February 28, 2018 9:00am - 11:30am
Ballroom

11:30am

Lunch
Mmmmm foood. You don't have to sign up to get any, but we're putting this on the schedule so you can plan your day!

Wednesday February 28, 2018 11:30am - 12:30pm
Ballroom

12:30pm

Opening Ceremony
We'll welcome you to CAMfire in style! Make sure you're here for the opening ceremony to learn more about what you can expect from the conference, and for a chance to win great prizes!

Speakers
avatar for Andrea Drennen, CMCA

Andrea Drennen, CMCA

Marketing Manager, TOPS Software LLC
Andrea, CMCA, is the primary author of the TOPS CAMblog, a valued resource for Community Association Management Professionals. In addition to being a marketing expert, Andrea has a deep knowledge of software development, technology and issues affecting CAM professionals.
avatar for Mike Hardy

Mike Hardy

President & CEO, TOPS Software
Mike has specialized in technology and web-based software for over 15 years. He guides TOPS to develop industry leading Property Management software and is passionate about the CAM industry. His vision to make the CAMfire Conference an industry-wide event is a testament to his pa... Read More →


Wednesday February 28, 2018 12:30pm - 1:00pm
Ballroom

1:00pm

State of TOPS
Mike Hardy, President ot TOPS will be talking about the State of TOPS - looking back at 2017 and looking ahead to the future. Be sure to catch this keynote for some exciting announcements about your TOPS products!

Speakers
avatar for Mike Hardy

Mike Hardy

President & CEO, TOPS Software
Mike has specialized in technology and web-based software for over 15 years. He guides TOPS to develop industry leading Property Management software and is passionate about the CAM industry. His vision to make the CAMfire Conference an industry-wide event is a testament to his pa... Read More →


Wednesday February 28, 2018 1:00pm - 1:50pm
Ballroom

2:00pm

The Value of Culture in the Workplace
Limited Capacity seats available

Culture is becoming a big buzzword, and is synonymous with companies like Google, Zappos and Southwest. But what does having a positive work culture really mean, and how can you create it within an association management company?

For those of you who think ‘culture’ just means working half days and kombucha on tap, you are dead wrong. Culture is at the core of business, and will drive your association management company to be more successful than companies who are lacking it. It’s how you hire talent and it’s how you keep talent. Culture will become vitally important over the next decade, with research showing that the incoming workforce of Millennials demand a positive workplace culture.

In this session we will learn some basics about ‘culture’, how association management companies can invest in it, and how to keep it alive as your organization grows.

Speakers
avatar for Matt Amoia

Matt Amoia

VP, Paylease, Inc
As Senior Vice President of Operations, Matt Amoia is responsible for day-to-day management of PayLease's client base. He manages the Onboarding, Account Management and Client Service Teams, all of which provide support for the company's products and services. As one of the early... Read More →


Wednesday February 28, 2018 2:00pm - 2:30pm
BOCA 1

2:00pm

Managing High Rise Communities in TOPS
Limited Capacity seats available

Every community is unique. But high-rise communities have special needs when it comes to management. Learn what sets them apart and how to manage them in your TOPS.

Wednesday February 28, 2018 2:00pm - 2:50pm
BOCA 6

2:00pm

Buy, Sell, Borrow: Understanding Management Company Valuations, Purchasing and Leverage
Limited Capacity seats available

(A Two-Part Panel Series featuring Jeff Hardy, founder of TOPS Software, Mike Egelston of SenEarthCo, and Craig Lee Huntington of Alliance Association Bank)

An overview of the community association management company purchase/sale market and synopsis of national trends. Learn the valuation process of community management companies and the financial review process for borrowing/debt. Review sample income statements for a small, medium, large and publicly traded company with valuation analysis.

Speakers
avatar for Mike Egelston

Mike Egelston

CEO, SenEarthCo
Experienced in the growth and turn-around activities of mid-sized organizations. Highly skilled at organizational development and the building of strong, process-oriented infrastructures. Experienced in manufacturing and high-tech environments.
avatar for Jeff Hardy

Jeff Hardy

Founder and Chairman, TOPS Software LLC
avatar for Craig Lee Huntington

Craig Lee Huntington

SVP, Alliance Association Bank
Craig is an fun and engaging speaker who provides entertaining real world stories and actionable guidance when speaking. Craig has worked as a financial expert in the HOA industry for ten years and has been an integral part of the Alliance Association Bank team where he plays an... Read More →


Wednesday February 28, 2018 2:00pm - 2:55pm
BOCA 3

2:00pm

The Speed of Trust: Becoming a Trustworthy Leader
Limited Capacity seats available

They say trust takes years to build, seconds to break, and an eternity to repair. When trust is an integral part of your career, you need to find a way to nurture it and make it real. This class will cover the 13 habits of a high trust leader, and why being trustworthy is so important.

Speakers
avatar for Rolf Crocker, AMS, CCAM

Rolf Crocker, AMS, CCAM

CEO/Principal, OMNI Community Management
Rolf Crocker is Chief Executive Officer and Principal of OMNI Community Management, LLC in Fair Oaks, California. He began his career in Community Management as an on-site Maintenance Manager in 1988. Over the last 27 years, Rolf has served in a variety of management capacities i... Read More →


Wednesday February 28, 2018 2:00pm - 2:55pm
BOCA 2

2:00pm

TOPS [ONE] TOUR
Limited Capacity seats available

Curious to see what TOPS [ONE] is all about? Get an introductory overview here! A class for folks who don't use TOPS [ONE] but are interested in learning more about it.

* This is a hands-on Lab: limited computers are available on a first come, first served basis, so come early or bring your own device!

Wednesday February 28, 2018 2:00pm - 2:55pm
BOCA 5

2:00pm

Community Management 101 Module 1: The Basics**
Limited Capacity seats available

Module 1: The Things You Need to Know to Begin a Career Managing Homeowners Associations
**This class is available for additional fee. Please register using the following link:
https://www.eventbrite.com/e/camfire-2018-tickets-33432864598
Community Association Management 101 provides hours of instruction about all things HOA, or community, management. With CAM 101 new staff can start with a knowledge of the business in general and the job of a community manager. Also great for new and existing support staff: Assistants managers, customer service and accounting staff and even field services personnel, so they can better understand and serve the line managers. 
Learn more at: https://community-association-management-101.thinkific.com/bundles/community-association-management-101-3-course-bundle





Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997. She is a recognized expert in community management, community management compensation and association and management company... Read More →


Wednesday February 28, 2018 2:00pm - 3:50pm
BOCA 4

2:00pm

Future Tech: Customer Relationship Management
Limited Capacity seats available

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with CRM Features, and share your feedback and experience to make it even better!

Speakers
avatar for Nicole Beal

Nicole Beal

Director of Product, TOPS Software LLC


Wednesday February 28, 2018 2:00pm - 3:50pm
BOCA 7

3:00pm

AP Change-Makers Speak: Modernize Your Accounts Payable
Limited Capacity seats available

Manual paper-based invoice and payment processing is not only time-consuming and prone to data errors, but can result in lost invoices, penalty payments, and lack of control, making the accounts payable function ripe for modernization. What used to work isn’t working anymore, but there are proven methodologies to change this.

Join Kristen Thomasino of AvidXchange, along with a panel of “AP change makers” as they discuss a variety of ways you can optimize your accounts payable function. In this 60-minute session, you’ll learn:
  • How to substantially reduce invoice processing time
  • How to eliminate hard costs like paper, postage and Fed Ex fees
  • How to improve visibility & control over invoices and payments
  • How to empower off-site teams and reduce the burden on accounting
All attendees will receive a free copy of our Buyer’s Guide to AP Automation for TOPS Users, so be sure to register today!

Speakers
avatar for Kristen Thomasino

Kristen Thomasino

Vice President of Vertical Sales, AvidXchange


Wednesday February 28, 2018 3:00pm - 3:50pm
BOCA 3

3:00pm

HR Hacks: Tools and tips for small business without reinventing the wheel!
Limited Capacity seats available

Human Resources doesn’t have to be mysterious in small business. Leaders know how important compliance and employee management is – but who has the time?

The typical small business person is doing all they can to keep customers coming in the door and profits on the bottom line. Our interactive program will walk leaders through the five major areas that can cripple long-term growth of all organizations: compliance, recruiting, performance management, training and technology. We have the answers to these questions—and the other HR issues your participants face.

Our program gives you the answer you need to implement changes that will transform your business. HR cripple long-term growth of all organizations. Using our new toolkit HR Hacks, we'll help you demystify HR and get back to running your business!

Speakers
avatar for Randall W. Knox

Randall W. Knox

President, Paradigm International Enterprises, Inc
Randall is a seasoned Human Resources, Management, Training, Sales, and Marketing Executive with over twenty-five years of professional excellence and business ownership. His experience includes Fortune 100 companies; The Johnson & Johnson Family of Companies and PepsiCo both as... Read More →


Wednesday February 28, 2018 3:00pm - 3:50pm
BOCA 1

3:00pm

The Office is Underwater, Now What?
Limited Capacity seats available

Do you have a business disaster plan? These days you cannot afford to do business without one. A guide to running your business during a natural disaster.

Speakers
avatar for Clyde Forrest

Clyde Forrest

CEO, COMWeb Internet Solutions, Inc


Wednesday February 28, 2018 3:00pm - 3:50pm
BOCA 2

3:00pm

Budgeting in TOPS [ONE]
Limited Capacity seats available

Budgets are easy in TOPS [ONE]! Learn how to create your complete budget or load from an Excel file.

* This is a hands-on Lab: limited computers are available on a first come, first served basis, so come early or bring your own device!

Wednesday February 28, 2018 3:00pm - 3:50pm
BOCA 5

3:00pm

Large Portfolio Management in TOPS
Limited Capacity seats available

As a portfolio manager, how do you juggle all of the communities you're responsible for? Learn how to automate tasks and organize your world to better manage your portfolio in your TOPS!

Speakers
avatar for Amanda Hilton, CMCA, AMS

Amanda Hilton, CMCA, AMS

Account Executive, TOPS Software LLC
Prior to coming to TOPS, Amanda spent 10 years in the trenches as a licensed portfolio manager working with a wide array of communities in Dallas, Texas, including single family, condo, high rise, retail, master-planned and developing communities. This experience, combined with h... Read More →


Wednesday February 28, 2018 3:00pm - 3:50pm
BOCA 6

4:00pm

Happy Hour
Free Drinks and a great networking opportunity! Right after the last class of the day, join us in the ballroom for frivolity and fun!

Wednesday February 28, 2018 4:00pm - 5:00pm
Ballroom
 
Thursday, March 1
 

TBA

Community Management: Part 4**
Limited Capacity seats available

The basic things you need to know to begin a career managing HOA's (Part 4)

**This class is available for additional fee. Please register using the following link:
https://www.eventbrite.com/e/camfire-2018-tickets-33432864598

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997. She is a recognized expert in community management, community management compensation and association and management company... Read More →


Thursday March 1, 2018 TBA
BOCA 4

8:30am

Breakfast
Mmmmm foood. You don't have to sign up to get any, but we're putting this on the schedule so you can plan your day!

Thursday March 1, 2018 8:30am - 9:00am
Ballroom

9:00am

Brain Athlete (Triple your Memory, Triple your Business)
As seen on the History Channel show Stan Lee's Superhumans, and the National Geographic channel show Brain Games, memory expert Ron White teaches that everyone can learn how to improve their memory.
  • Build confidence by giving speeches without notes,
  • Learn everything faster and easier by retaining more,
  • Reduce costs and time spent training by remembering what you learned the first time,
  • Reduce the stress and anxiety of learning new skills, and much more.
This will be the talk no one will forget!

Speakers
avatar for Ron White

Ron White

Brain Athlete
I am a 2 Time USA Memory Champion and held the record for the fastest to memorize a deck of cards in the USA for 2 years. I teach people to remember names, numbers, what they read, facts, details and everything else as they develop a quick, sharp and healthy brain!


Thursday March 1, 2018 9:00am - 10:00am
Ballroom

10:00am

Six Common Detours in Your Reserve Study Road Map
Limited Capacity seats available

A chart or map is extremely helpful when departing on a journey, but if there are unexpected roadblocks and the territory is unfamiliar, even the most experienced traveler will find it difficult to arrive at the intended destination. Similarly, even the best Reserve Study is useless to a Manager or Board if they are unaware of the various decision points for wisely following or departing from the plan.

Speakers
avatar for Robert Nordlund

Robert Nordlund

Founder/CEO, Association Reserves
At Association Reserves, we're all about helping associations move towards an improved future, one without special assessments or expensive deferred maintenance... a future with maximized home values. And it is surprisingly easy and inexpensive. Your home is worth taking care of... Read More →


Thursday March 1, 2018 10:00am - 10:55am
BOCA 3

10:00am

Technology: Friend or Foe?
Limited Capacity seats available

An in depth look at the rapid escalation of technology in  our lives and careers. This class will review the evolution of Technology and current trends in the community association industry.

These trends are driven by the rising expectation of residents that demand immediacy and transparency of Communication.  Tired websites and email blasts continue to be less and less effective.  Dated technology quickly becomes the foe and barrier to meet these ever growing expectations.   

The Answer:  SIMPLIFY

Speakers
avatar for James Garner

James Garner

VP, Business Development, Nabr Network
James Garner is the Vice President of Business Development at Nabr Network located in Lewisville, Texas. He brings over 20 years of experience in capturing the benefit and energy of technology to enhance effective communication strategies and optimize operational efficiencies. He... Read More →


Thursday March 1, 2018 10:00am - 10:55am
BOCA 2

10:00am

Can They Really Do That? (Panel Discussion)
Limited Capacity seats available

Your boards and homeowners have tried some pretty crazy stunts! You may have wondered, is that legal? Can they really do that? We bring together some of the best legal minds of the community association management indiustry to asnwer your questions

Moderators
avatar for Stefanie Ford

Stefanie Ford

Account Executive, TOPS Software LLC
Ohio native Stefanie Ford earned her BS in Communications from Hiram College. Somehow she managed to make her way to Clearwater, Florida where she became an Account Representative. In addition to being a customer service superstar, Stefanie is a semi-professional swimmer and a fo... Read More →

Speakers
avatar for Carlos Arias

Carlos Arias

Shareholder, Arias Bosinger
Carlos’ practice is primarily focused on real estate law, with an emphasis on representing condominium, cooperative and homeowner associations. | | Carlos is also an experienced litigator admitted to practice in all Florida state courts and both federal and bankruptcy courts i... Read More →
avatar for Donna DiMaggio Berger, Esq

Donna DiMaggio Berger, Esq

Shareholder, Becker & Poliakoff
Donna DiMaggio Berger is a Shareholder with Becker & Poliakoff and has represented all types of shared ownership communities throughout Florida. Ms. Berger is a member of the College of Community Association Lawyers (CCAL), a prestigious national organization that acknowledges co... Read More →
avatar for Don H. Nguyen, Esq.

Don H. Nguyen, Esq.

Founding Partner, DHN Attorneys
Attorney Don H. Nguyen, Esq. is the founding partner of DHN | Attorneys. A graduate of prestigious Vanderbilt University Law School in 2007, Don has been helping boards build better communities for nearly a decade. Don is an experienced attorney and a licensed title agent with th... Read More →


Thursday March 1, 2018 10:00am - 10:55am
BOCA 1

10:00am

Customizing Reports in TOPS [ONE]
Limited Capacity seats available

Learn how TOPS [ONE] reports can produce financials with a flair.

* This is a hands-on Lab: limited computers are available on a first come, first served basis, so come early or bring your own device!

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software LLC
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a... Read More →


Thursday March 1, 2018 10:00am - 10:55am
BOCA 5

10:00am

Managing Resort Communities in TOPS
Limited Capacity seats available

Does your community have a lot of amenities? The golf course, the club house, the pool, the tennis courts, the RV spots, the marina. Learn how to manage amenity-rich communities in your TOPS!

Thursday March 1, 2018 10:00am - 10:55am
BOCA 6

10:00am

Your Customers Are Talking About You: Do You Know What They Are Saying?
Limited Capacity seats available

Thanks to social media, you no longer own your brand – your customers do. With the click of a mouse or the tap of a finger, your customer can tell the world about their experience, and strangers will use that information to make decisions about whether to buy from you.

Speakers
avatar for Randi Busse

Randi Busse

President, Workforce Development Group, Inc.
Randi Busse, President of Workforce Development Group, has been helping employees to delight customers for more than 25 years. Her programs help employees to “think like an owner, not a renter,” yielding rave reviews from her clients, because the culture of their organizations change and their customers rave about them. She’s co-author of the book, “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” written for CEO's, business owners and managers that want to improve the experience they are providing to their customers... Read More →


Thursday March 1, 2018 10:00am - 11:00am
Ballroom

10:00am

Community Management 101 Module 2: More Than the Basics**
Limited Capacity seats available

Module 2 More Than the Basics: Organization techniques, working with service providers and preparing for and attending Board meetings
**This class is available for additional fee. Please register using the following link:
https://www.eventbrite.com/e/camfire-2018-tickets-33432864598
Community Association Management 101 provides hours of instruction about all things HOA, or community, management. With CAM 101 new staff can start with a knowledge of the business in general and the job of a community manager. Also great for new and existing support staff: Assistants managers, customer service and accounting staff and even field services personnel, so they can better understand and serve the line managers. 
Learn more at: https://community-association-management-101.thinkific.com/bundles/community-association-management-101-3-course-bundle

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997. She is a recognized expert in community management, community management compensation and association and management company... Read More →


Thursday March 1, 2018 10:00am - 11:50am
TBA

10:00am

Future Tech: Accounting
Limited Capacity seats available

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with Accounting Features, and share your feedback and experience to make it even better!

Speakers
avatar for Nicole Beal

Nicole Beal

Director of Product, TOPS Software LLC


Thursday March 1, 2018 10:00am - 12:00pm
BOCA 7

11:00am

It's a Whole New World - Diversity in the Workplace and Creating a New Team Mentality
Limited Capacity seats available

With the face of our workplace changing at an ever rapid pace, and the face of our clients changing as well, working among both multi-generational managers and owners, and multi-cultural managers and owners, the workplace has become more challenging.

Creating teams and partnerships is a goal of great management that brings depth, understanding, consistency and richness to our endeavor. There is a knack in achieving this. There is work in achieving this.

We'll explore the many components of team/partnership and how a simple concept needs to evoke cooperation and understanding among diverse groups of participants.

Speakers
avatar for Paul Grucza

Paul Grucza

Director of Education & Client Engagement, CWD Group, Inc. AAMC
Paul has been actively involved in the Apartment, Association Management and Training field for well over 35 years. He is currently Director of Educational Services and Client Engagement at The CWD Group, Inc. AAMC® in Seattle, Washington. His professional experience includes co... Read More →


Thursday March 1, 2018 11:00am - 11:50am
BOCA 1

11:00am

CAM Accounting for NON-Accountants
Limited Capacity seats available

The whole concept of association accounting and reporting is more in depth than your average corporate accounting. The goal of this class is to break down CAM accounting, making it easier to understand so that you can be more knowledgeable regarding the accounting side of your business.

Thursday March 1, 2018 11:00am - 11:55am
BOCA 3

11:00am

How to Deal with AirBnb & Short Term Rentals
Limited Capacity seats available

The regulation of vacation rentals continues to be a hot-button issue as companies like Airbnb.com and Vrbo.com are taking their fight to Florida’s courts and legislature seeking to open up Florida markets to their share economy businesses.

Speakers
avatar for Carlos Arias

Carlos Arias

Shareholder, Arias Bosinger
Carlos’ practice is primarily focused on real estate law, with an emphasis on representing condominium, cooperative and homeowner associations. | | Carlos is also an experienced litigator admitted to practice in all Florida state courts and both federal and bankruptcy courts i... Read More →


Thursday March 1, 2018 11:00am - 11:55am
BOCA 2

11:00am

Shortcuts for Correcting Mistakes in TOPS [ONE]
Limited Capacity seats available

Oops! Ever made a mistake you wish you could undo? Learn how to quickly and easily correct mistakes made in TOPS [ONE]

* This is a hands-on Lab: limited computers are available on a first come, first served basis, so come early or bring your own device!

Thursday March 1, 2018 11:00am - 11:55am
BOCA 5

11:00am

Single-Family Management and TOPS
Limited Capacity seats available

Every community is unique. But single-family communities have special needs when it comes to management. Learn what sets them apart and how to manage them in your TOPS.

Speakers
avatar for Kim Ward

Kim Ward

Account Executive, TOPS Software LLC


Thursday March 1, 2018 11:00am - 11:55am
BOCA 6

12:00pm

Lunch/Vendor Introductions
Mmmmm foood. You don't have to sign up to get any, but we're putting this on the schedule so you can plan your day!


During lunch, our partners will have an opportunity to come up to the main stage and introduce themselves. We understand they will be announcing some giveaways too, so be sure to be present!

Thursday March 1, 2018 12:00pm - 12:45pm
Ballroom

1:00pm

Culture of Ownership
Does the expression, “You can’t get good help these days” come to mind when you think about your own employees? Are you worried about what your employees are doing and saying to customers when you’re not there? It’s possible to get your employees to think and act like owners of the business without giving them stock or paying them more money.

Speakers
avatar for Randi Busse

Randi Busse

President, Workforce Development Group, Inc.
Randi Busse, President of Workforce Development Group, has been helping employees to delight customers for more than 25 years. Her programs help employees to “think like an owner, not a renter,” yielding rave reviews from her clients, because the culture of their organizations change and their customers rave about them. She’s co-author of the book, “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” written for CEO's, business owners and managers that want to improve the experience they are providing to their customers... Read More →


Thursday March 1, 2018 1:00pm - 2:00pm
Ballroom

2:00pm

Community Management101 Module 3: The Next Step**
Limited Capacity seats available

Module 3 The Next Step: Understanding financials, daily community administration and managing incoming communication and your work stress
**This class is available for additional fee. Please register using the following link:
https://www.eventbrite.com/e/camfire-2018-tickets-33432864598
Community Association Management 101 provides hours of instruction about all things HOA, or community, management. With CAM 101 new staff can start with a knowledge of the business in general and the job of a community manager. Also great for new and existing support staff: Assistants managers, customer service and accounting staff and even field services personnel, so they can better understand and serve the line managers. 
Learn more at: https://community-association-management-101.thinkific.com/bundles/community-association-management-101-3-course-bundle



Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997. She is a recognized expert in community management, community management compensation and association and management company... Read More →


Thursday March 1, 2018 2:00pm - 2:50pm
BOCA 4

2:00pm

How To Stay In Compliance With The Fair Debt Collection Practices Act
Limited Capacity seats available

This class will teach community manages how to productively engage with property owners about delinquent assessments without violating the Fair Debt Collections Practices Act

Speakers
avatar for Brent Stokes

Brent Stokes

Sperlonga Data


Thursday March 1, 2018 2:00pm - 2:55pm
BOCA 3

2:00pm

Fraudulent Animal Assistance Requests: What Can and Cannot be Done
Limited Capacity seats available

Complying with the FHA and ADA is tricky enough without having to deal with those attempting to game the system. Emotional Support Animals (ESA) have become all the rage as a "life hack" to escape pet deposits or payments.

This class will break down the differences between Service Animals, ESAs, and standard pets, as well as how to handle a potentially fraudulent request for animal accomodations for the purpose of medical or emotional assistance.

Speakers
avatar for Donna DiMaggio Berger, Esq

Donna DiMaggio Berger, Esq

Shareholder, Becker & Poliakoff
Donna DiMaggio Berger is a Shareholder with Becker & Poliakoff and has represented all types of shared ownership communities throughout Florida. Ms. Berger is a member of the College of Community Association Lawyers (CCAL), a prestigious national organization that acknowledges co... Read More →


Thursday March 1, 2018 2:00pm - 2:55pm
BOCA 2

2:00pm

Online Branding & Reviews...or is it Yelp Extortion ;)
Limited Capacity seats available

Online reviews and your web presence are playing an ever more important role in winning communities each day. Learn how to master Yelp, Google, Search Engine Optimization and other web tools to drive growth.

Speakers
avatar for Craig Lee Huntington

Craig Lee Huntington

SVP, Alliance Association Bank
Craig is an fun and engaging speaker who provides entertaining real world stories and actionable guidance when speaking. Craig has worked as a financial expert in the HOA industry for ten years and has been an integral part of the Alliance Association Bank team where he plays an... Read More →


Thursday March 1, 2018 2:00pm - 2:55pm
BOCA 1

2:00pm

Condo Management in TOPS
Limited Capacity seats available

Every community is unique. But condos have special needs when it comes to management. Whether you're managing high-rise, luxury, garden, or any other type of condo, learn what sets them apart and how to manage them in your TOPS.

Thursday March 1, 2018 2:00pm - 2:55pm
BOCA 6

2:00pm

Implementing Reserves in TOPS [ONE]
Limited Capacity seats available

(FOLLOW UP TO: Navigating Reserve Decisions Year Round) Learn how to implement your reserve decisions in TOPS [ONE]

* This is a hands-on Lab: limited computers are available on a first come, first served basis, so come early or bring your own device!

Thursday March 1, 2018 2:00pm - 2:55pm
BOCA 5

2:00pm

Future Tech Outputs
Limited Capacity seats available

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with Outputs, and share your feedback and experience to make it even better!

Speakers
avatar for Nicole Beal

Nicole Beal

Director of Product, TOPS Software LLC


Thursday March 1, 2018 2:00pm - 4:00pm
BOCA 7

3:00pm

Leverage: Getting Your Bank to Work for You
Limited Capacity seats available

John Redmond, the Director of Sales at ClickPay, will share how you could be leveraging your banks more effectively for a complete treasury solution often at no cost. Even if you currently have a working process to collect resident payments, join us to learn best practices from some of the nation’s largest and most prestigious property managers!

Speakers
avatar for John Redmond

John Redmond

Director of Sales, ClickPay
John Redmond has been the Vice President and Director of Sales at ClickPay for for the past six years. Prior to joining ClickPay, Redmond served as director of business development for Workspeed Management, a best-in-breed real estate operations platform, and as regional account... Read More →


Thursday March 1, 2018 3:00pm - 3:55pm
BOCA 3

3:00pm

Special Accommodations for the Disabled
Limited Capacity seats available

The FHA and ADA require a confusing array of special considerations for your disabled community members. There are a number of lessons that  CAMs can learn as to what information the government entities look at to determine whether a reasonable accommodation was requested and whether an HOA/condominium has to oblige.

In this class we will take a look at a recent case study to learn the right (and wrong) ways to respond to requests for special accommodations.

Speakers
avatar for Don H. Nguyen, Esq.

Don H. Nguyen, Esq.

Founding Partner, DHN Attorneys
Attorney Don H. Nguyen, Esq. is the founding partner of DHN | Attorneys. A graduate of prestigious Vanderbilt University Law School in 2007, Don has been helping boards build better communities for nearly a decade. Don is an experienced attorney and a licensed title agent with th... Read More →


Thursday March 1, 2018 3:00pm - 3:55pm
BOCA 2

3:00pm

Brave New World (Plan & Implement Change)
Limited Capacity seats available

This class will provide attendees with at least one new idea how on to successfully implement change to get your desired results.

Speakers
avatar for Alan Crandall

Alan Crandall

Senior Vice President, Mutual of Omaha Bank
Mr. Crandall is an award winning speaker who has worked 30 years in the banking profession with 26 of those years specializing in association banking services. Prior to banking associations, Alan owned his own HOA management company in Northern California. | | Mr. Crandall has... Read More →


Thursday March 1, 2018 3:00pm - 3:55pm
BOCA 1

3:00pm

Collections Process in TOPS [ONE]
Limited Capacity seats available

Learn how to manage collections from start to finish, and automation tips to save time and prevent fraud.

* This is a hands-on Lab: limited computers are available on a first come, first served basis, so come early or bring your own device!

Thursday March 1, 2018 3:00pm - 3:55pm
BOCA 5

3:00pm

Managing Senior Communities in TOPS
Limited Capacity seats available

Every community is unique. But senior communities have special needs when it comes to management. From accomodating fading eyesight, to tracking custom fields, learn what sets them apart and how to manage them in your TOPS.

Thursday March 1, 2018 3:00pm - 3:55pm
BOCA 6

7:00pm

Dinner & Entertainment
It's a Sock Hop! Join us for an old-fashioned romp of a time. We'll provide food, drinks, live music, games and (of course) the dance floor! Come in your craziest socks, or dress in full retro attire. We'll be there in our poodle skirts and slicked back hair, ready for a swinging good time!

Thursday March 1, 2018 7:00pm - 10:00pm
Ballroom
 
Friday, March 2
 

8:30am

Breakfast
Mmmmm foood. You don't have to sign up to get any, but we're putting this on the schedule so you can plan your day!

Friday March 2, 2018 8:30am - 9:00am
Ballroom

9:00am

Achieving Excellence Through Chaos and Change
The lives of managers are based on chaos and change. There is 'good' chaos and 'bad' chaos though. We learn through good chaos to affect positive change in ourselves, our clients and our communities. There is a cycle between chaos and change that we explore to determine how best to define excellence and move those total processes forward in the best way possible. 
 
In this keynote session with esteemed industry veteran and former president of CAI National, Paul Grucza, you will learn how to recognize the difference between good chaos and bad chaos, how to identify the manager traits that characterize the two, how to take the bad and turn it into the good, and how to communicate that process and ability to others in your sphere of influence.

Speakers
avatar for Paul Grucza

Paul Grucza

Director of Education & Client Engagement, CWD Group, Inc. AAMC
Paul has been actively involved in the Apartment, Association Management and Training field for well over 35 years. He is currently Director of Educational Services and Client Engagement at The CWD Group, Inc. AAMC® in Seattle, Washington. His professional experience includes co... Read More →


Friday March 2, 2018 9:00am - 10:00am
Ballroom

10:00am

Avoiding Captain Hook - Preventing Fraud within your organization
Limited Capacity seats available

In this session, we will cover the three main areas of fraud that management companies are faced with today; Internal Theft, External Theft (check fraud) and Online Theft. The session will include an overview of the threats that exist as well as steps and tools that are available to mitigate the risk associated with these threats.

Speakers
avatar for Kellie Dickerson

Kellie Dickerson

Vice President / Relationship Manager, BB&T Association Services
Kellie Dickerson, CMCA holds a Bachelors degree in Corporate Communication from the College of Charleston. She has worked banking for over 15 years, spending the last 11 at BB&T, where in 2016 she was named a member of the bank’s annual Sterling Performance Club. As an employ... Read More →


Friday March 2, 2018 10:00am - 10:55am
BOCA 3

10:00am

Mediation and Your Community Association - An Alternative Solution to Your Dispute Resolution
Limited Capacity seats available

This course teaches Community Association Managers an alternative, timely and cost-effective option in dispute resolution. In addition to learning about the statutory approach to mediation in a variety of states and countries, step-by-step Community Association Managers will learn about and garner more comprehensive knowledge of the entire mediation process, from initial request to the variety of possible outcomes.

Subject matter will include how mediation assists in resolving employee related issues and disputes often used in Human Resources, as well as disputes among residents; resident versus HOA; Board members and vendors alike.

Speakers
avatar for Jill Kalter

Jill Kalter

Resolve Mediation, Inc
Jill Kalter is a professional Mediator with over 25 years’ experience in the legal field. A Florida Supreme Court Certified Civil and Appellate Mediator, Ms. Kalter is Principal of Resolve Mediation in Florida specializing in community association disputes and property damage issues.A licensed Provider for the Florida Department of Business and Professional Regulation (DBPR) and approved CE Provider by the Community Association Managers International Certification Board (CAMICB), Jill conducts courses educating and training effective communication strategies and mediation in common interest communities, designed for CAM’s, business partners, Board members and homeowners throughout the United States. With a Master’s Degree in Public Administration and graduating with honors, Jill is a member of Pi Alpha Alpha, the global Honor Society for Public Affairs and Administration as well as a Certified Paralegal.Formerly an Instructor of Paralegal Studies at South University in West Palm Beach, FL Jill sat on the Board of Paralegal Studies at Nova Southeastern University in Fort Lauderdale, FL. She is a published author of numerous articles in the field of communication strategies and alternative dispute resolution in community associations. Currently, Jill holds a position on the Board of Directors for the Florida Academy of Professional Mediators as well as on the Business Development Board of Seacoast Bank; she is an avid member of Toastmasters International and volunteers with the Guardian ad Litem Program in the 15th Judicial Circuit in the State of Florida. Jill, together with her family, volunteer at the Renewal Coalition, a non-profit that offers wounded service members and their families, transitioning from military to civilian life or back to active duty, a Florida retreat.She can be reached at Jill@ResolveMediationInc.com or visiting her website at... Read More →


Friday March 2, 2018 10:00am - 10:55am
BOCA 2

10:00am

The Competitive Advantage
Limited Capacity seats available

Pavers pave, painters paint, managers manage so why should a board of directors hire your company? What makes you different than all the others?

Speakers
avatar for Betsy Barbieux

Betsy Barbieux

Professional Development Coach, Florida CAM Schools
Considered an expert in Florida CAM training, Betsy Barbieux, CAM, CFCAM, has the skill and knowledge to guide managers and community association boards in handling the day-to-day operations of their communities and at the same time deal with different communication styles, diffi... Read More →


Friday March 2, 2018 10:00am - 10:55am
BOCA 1

10:00am

A tisket A Task-it: Task Management in TOPS [ONE]
Limited Capacity seats available

Using tasks in [ONE] to set up your annual to-do list and general task reports for board meetings.

* This is a hands-on Lab: limited computers are available on a first come, first served basis, so come early or bring your own device!

Friday March 2, 2018 10:00am - 10:55am
BOCA 5

10:00am

Self-Managed Communities and TOPS
Limited Capacity seats available

Nobody knows your community better than you do. Let us show you how to meet the special needs of your self-managed community in your TOPS.

Friday March 2, 2018 10:00am - 10:55am
BOCA 6

10:00am

Future Tech Management
Limited Capacity seats available

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with Management Features, and share your feedback and experience to make it even better!

Speakers
avatar for Nicole Beal

Nicole Beal

Director of Product, TOPS Software LLC


Friday March 2, 2018 10:00am - 12:00pm
BOCA 7

11:00am

Marketing your Technology to Prospective Communities
Limited Capacity seats available

You've taken the steps to implement modern technology in your management company--now learn how to leverage it to sell your services to prospective boards.

Speakers
avatar for Andrea Drennen, CMCA

Andrea Drennen, CMCA

Marketing Manager, TOPS Software LLC
Andrea, CMCA, is the primary author of the TOPS CAMblog, a valued resource for Community Association Management Professionals. In addition to being a marketing expert, Andrea has a deep knowledge of software development, technology and issues affecting CAM professionals.


Friday March 2, 2018 11:00am - 11:30am
BOCA 6

11:00am

Trends in IT for CAM Management
Limited Capacity seats available

Speakers
avatar for Jason Bouche

Jason Bouche

Awesome, Funny, Smart, Trapp Technology
https://static.sched.com/a11/3642425/avatar.jpg.320x320px.jpg?184


Friday March 2, 2018 11:00am - 11:55am
BOCA 2

11:00am

How Secure is Your Community Data in the Cloud?
Limited Capacity seats available

In this digital age, we have become more reliant on storing and exchanging information online. But we must tread with caution too, because with the advancement in technology, comes the risk of sensitive information wrongfully being obtained from us and used. Each year, cybercrime costs businesses millions of dollars, not to forget the intangible, damaging effects it has.

This session will bring forth a discussion on the impact of cybercrime on community associations, who must handle company proprietary and resident-sensitive data everyday. How can you best prepare your association to contain and combat these threats?

Speakers
avatar for Ashish Patel

Ashish Patel

Founder/CEO, Pilera


Friday March 2, 2018 11:00am - 11:55am
BOCA 3

11:00am

Risk: A Road Worth Traveling
Limited Capacity seats available

You may strike out but you will never get a hit if you don't swing the bat. We need to take risks if we want to get ahead in life.

Speakers
avatar for Craig Huntington

Craig Huntington

Alliance Association Bank


Friday March 2, 2018 11:00am - 11:55am
BOCA 1

11:00am

Year End Processing in TOPS [ONE]
Limited Capacity seats available

Learn all of the steps needed to process year end in TOPS [ONE], how to prepare for audits, how to generate tax forms, and more!

* This is a hands-on Lab: limited computers are available on a first come, first served basis, so come early or bring your own device!

Friday March 2, 2018 11:00am - 11:55am
BOCA 5

12:00pm

Closing Ceremony
We've loved having you at CAMfire but it's time to go home and implement everything you've learned! Be sure to plan your schedule for next year now!

Friday March 2, 2018 12:00pm - 12:30pm
Ballroom
 

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